In his first blog, Chris Warren explained how differently people can respond to change depending on their DISC type and he compared DISC t

Chris Warren is managing partner at Personal and Organisational Development Services (PODS).

by Jan den Breejen

Calling customer service, you immediately hear whether they really care or whether they feel indifferent. Intuitively we all know the importance of employee engagement. And research confirms it.

‘Come to the cliff’, he said.
They said, ‘We are afraid.’
‘Come to the cliff’, he said.
They came.  He pushed them.
And they flew.

-Guillaume Appolinaire